PIC Australia Pty Ltd
Manufacture & Distribution of the World's Most Acclaimed Power Line Filters Cable Locators, Irrigation Tools & Aids
© Copyright PIC Australia 2016. All Rights Reserved
Terms & Conditions
Privacy Policy

We have committed ourselves to protecting your privacy. We use the information gathered to enable your account and to enhance your online experience. We will not sell our database of customer details or details about customers to a third party. Any and all the information collected on this website will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. We respect the right of users to remain anonymous and will endeavour not to knowingly disclose user identities unless directed by a court of law.

We may release customer information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of our users, or others.

When you place an order through this website, we need to know your name, e-mail, phone number, address and credit card details if paying by credit card. This allows us to process and fulfil your order successfully. It also helps us in maintaining your account.

Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information. They allow you to place your online order. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. You will need cookies enabled to use our website.

By using our website, you consent to the collection and use of this information by us. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Delivery Policy

It is your obligation to enter the correct delivery address details at time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.

We deliver Australia-wide, using Australia Post and a variety of carriers. Orders are usually dispatched within 24 hours and shipping times are estimated at between 1-7 business days depending on your location within Australia.

It is the responsibility of the customer to inform us if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.

Please note that if an item has been lost in transit, we will not despatch a replacement item immediately. Replacement items will be despatched according to our discretion. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.

Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

Data Protection Policy

We offer Credit Card processing, PayPal and Direct Deposit. Credit Card payments are made directly through SecurePay's 128 bit SSL Encryption software to insure your personal details are kept safe. None of your payment details are stored.

Refunds & Returns Policy

Pleae choose carefully. We do not provide refunds if you simply change your mind or make a wrong decision.

In the event that an item needs to be returned, the following Terms and Conditions apply -

● A Return Authority Form must be obtained from PIC Australia
● The Return Authority Form must be fully completed & returned with goods with copy of Invoice
● Goods returned without this Authorisation will not be accepted and returned at your cost
● The goods must be returned in their original undamaged condition
● 20% Re-Stocking Fee
● The Return Authority Form is valid for 14 Days From Date of Issue
Goods will not be accepted outside this time
● Authorisation Number must appear on outside of packaging
● All Freight Costs, Insurance & Risk for transit of goods is your responsibility